Privacy Policy for SMS Communications

ARTISAN ROOFING & SOLAR (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard the information you provide when you opt into our SMS communication services, including meeting confirmations, customer support messages, and outbound marketing.

1. Information We Collect

When you sign up to receive SMS communications, we may collect the following information:

Phone Number: Required for sending text messages.

Name and Preferences: Optional, to personalize communication.

Communication Logs: Records of your interactions with our SMS system.

2. How We Use Your Information

We use the information collected to:

Confirm appointments or meetings.

Provide customer support or respond to inquiries.

Send relevant updates, promotions, or marketing messages with your consent.

Ensure compliance with regulatory and carrier requirements.

3. Consent and Opt-In Requirements

By providing your phone number, you agree to receive SMS communications from us. For marketing-related messages, **express written consent** is required, and you may receive a confirmation message asking you to opt-in.

Message and data rates may apply.

Marketing messages will include a clear opt-out mechanism (e.g., “Reply STOP to unsubscribe”).

4. Your Rights and Choices

Opting Out: You can opt out at any time by replying **STOP** to any message. After opting out, you will no longer receive messages unless you re-subscribe.

Help Support: If you need assistance, reply **HELP** or contact us at [Insert Contact Information].

Data Requests:You may request access, correction, or deletion of your personal information by contacting us.

5. Data Sharing and Security

We do not sell or share your phone number with third parties for marketing purposes. Your data is stored securely and only shared with trusted vendors (such as SMS service providers) necessary for delivering the communication.

6. Compliance with A2P Messaging Regulations

We comply with A2P messaging regulations, including the **TCPA**, **CAN-SPAM Act**, and **CTIA Guidelines**. All marketing communications require prior opt-in, and non-marketing communications (like appointment reminders) are sent based on your existing relationship with us.

7. Message Frequency

The number of messages you receive will vary based on your interaction with us, but we aim to send messages only when relevant and necessary.

8. Changes to This Policy

We may update this privacy policy periodically. If significant changes are made, we will notify you via SMS or email.

9. Contact Us

If you have questions about this policy or your privacy rights, please contact us at:

Phone: 972-854-9212

Address: 1850 Crown Drive Suite 1111 Dallas, TX 75234